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Specialists in Success since 1993
Business development & training solutions for science /
technology / healthcare & medical / engineering companies
Tel: 0044 (0)1425 552125
For Bookings and Enquiries call 0044 (0)1425 552125
Open Programmes
( 1 day)

Price: £395 + VAT
(35% discounted rate for extra delegates attending same session)

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Terms & Conditions
One-to-One Intensive
( 1 day)
Price: £575 + VAT






Terms & Conditions
In-House Customised
(1 day)
Minimum 2 delegates
Price: £375 + VAT
for 1st delegate plus £225 + VAT for subsequent delegates to a maximum fee of £1350.00
+ travel + VAT

Terms & Conditions
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Success in Customer Service
Technical Telemarketing Techniques
This One Day Programme is for office-based personnel whose role includes the generation of business using the telephone.

The session shows how to build rapport with customers by using quality communication and telephone skills before embarking on the promotion of products and services.  Delegates are also be shown how to end calls on an agreed next contact wherever relevant so that the door is always open for continuous business development.
PROGRAMME

The Telemarketing Role
- your objectives and responsibilities
- customer attitudes & moods

Communication Skills
- questioning techniques
- active listening
- defining and agreeing
    customer needs

Essential Telephone Skills
- the power of the telephone
- incoming calls / outgoing calls
- telephone etiquette

The Sales Process
- customer buying motives
- initial contact
- establishing facts & needs
- qualification
- objection handling
- closing the sale

Adapting the Sales Process
- telemarketing vs “telesales”

Setting Up a Campaign
- understanding your business
- identifying new opportunities
- advantages/disadvantages
    of a script

Making the Calls
- call preparation
- switchboards & secretaries
- opening the call
    & establishing rapport
- establishing needs
- presenting your case
- objections and obstacles
- closing the sale
- making it easy to say YES
- the call-log
- self-motivation