Future Perfect logo
Specialists in Success since 1993
Business development & training solutions for science /
technology / healthcare & medical / engineering companies
Tel: 0044 (0)1425 552125
For Bookings and Enquiries call 0044 (0)1425 552125
Open Programmes
( ½ day)

Price: £245 + VAT
(35% discounted rate for extra delegates attending same session)

- Check Dates & Venues


Terms & Conditions
One-to-One Intensive
( ½ day)

Price: £325 + VAT






Terms & Conditions
In-House Customised
( ½ day)

Minimum 2 delegates
Price: £275 + VAT
for 1st delegate plus £135 + VAT for subsequent delegates to a maximum fee of £695.00
+ travel + VAT

Terms & Conditions
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Success in Customer Service
Essential Telephone Skills
This Half Day Programme is suitable for all who are in contact with your customers by telephone.  

Quality of communication has long been recognised as a key differentiator when customers choose suppliers.  Delegates learn how to add value to their customer contact by the use of 'best practice.'
PROGRAMME

Commercial Communications
- professionalism & image
- quality in communication
- advanced questioning techniques
- active listening & interacting


Essential Telephone Communications
- telephone advantages
   and disadvantages
- voice and words
- telephone etiquette

  incoming calls
- answering & creating a positive
   first impression
- call forwarding & re-routing
- establishing rapport
- establishing facts & needs
- developing customer needs
- controlling the call
- defining & agreeing the next step
- setting customer expectations
- taking accurate messages
- closing the call

  outgoing calls
- call planning
- call preparation
- getting through
   to the correct contact
- opening the call
skillsdevelopmentonline logo
New Web based
Essential Telephone Skills Programme

Click here for details